Privacy policy

Information you provide

We collect personal information you provide when you use our services or communicate with us. This includes contact and account details, content you submit, and information used to support your relationship with us. Collection depends on the services and features you use.

Where you use paid features, we and our payment providers process billing and transaction information to manage payments and subscriptions. We may also receive information from an organization you belong to or a service you choose to connect, for the features or relationship involved.

Information collected automatically

We and our service providers process technical information about how you access and use our services. This includes device and connection information and records of service activity. We use this information to operate, maintain, and protect our services.

How we use information

We use personal information to provide and maintain our services, manage accounts and subscriptions, process payments, communicate with you, and respond to requests. We also use it to diagnose problems, protect our services and users, prevent misuse, and meet legal obligations.

We use technical and usage information to understand service performance and improve our services. Content you submit is processed to provide the features you use, according to your instructions and settings.

Information processed for customers

Where a customer uses our services to process personal information on their behalf, that customer determines the purposes of that processing. We handle the information according to their instructions and the applicable agreement, including any data processing agreement.

The customer’s privacy information explains their use of that data. You can direct requests about it to that customer, and we will assist as required by our agreement and applicable law.

Who receives information

We work with providers that support our operations and service features, including hosting, storage, communications, and payment processing. They process personal information as needed to perform those functions. Information may be processed in the United States and other countries where we or our providers operate.

Information you choose to publish, share, or send to a connected service becomes available to the recipients you select. If you use an organization-managed service, its administrators may access and manage information associated with that organization within the service’s permissions.

We may disclose information when required by law or when reasonably necessary to address fraud, abuse, or security incidents, or to protect our legal rights.

We do not sell personal information or share it for targeted advertising.

Cookies and similar technologies

Our services may use cookies or similar technologies to support essential functions, such as maintaining sessions and security. You can manage cookies through your browser settings, although blocking them may affect how a service works.

Where consent is required for additional uses of these technologies, we ask before using them.

How long we keep information

We retain personal information for the purposes described in this policy. Retention periods depend on the nature of the information, our relationship with you, and our operational, recordkeeping, and legal needs. Some information may need to be retained to resolve disputes or meet legal obligations.

Closing an account or deleting content does not necessarily remove every related record immediately. Information retained for legal obligations, security, or backup recovery remains subject to the purposes and protections described here and any applicable agreement.

Your choices and requests

You can ask us to access, correct, or delete your personal information, or to close your account, using the controls a service provides or by contacting us at the email below. We may need to confirm your identity before acting on a request. We respond in accordance with applicable law, including any exceptions that allow or require us to retain information.

Depending on where you live, you may have additional rights, including the right to obtain a copy of your information, object to or restrict certain uses, withdraw consent where we rely on it, or raise a concern with a relevant privacy regulator.

Protecting information

We take reasonable steps to protect personal information against unauthorized access, loss, and misuse. No method of transmission or storage can guarantee complete security.

Children’s information

Our services are not directed at children under 13, and we do not knowingly collect their personal information. If you believe a child has provided personal information, please contact us so we can address it.

Third-party services

When you choose to connect or use a third-party service, information is exchanged as needed for that connection or use. The third party’s handling of that information is governed by its own privacy practices and policies, which we encourage you to review.

Changes to this policy

We will post updates on this page and change the date above. Where required by law, we will provide additional notice of material changes.